Frequently Asked Questions

If you see a charge you don't recognize: 1) Check whether someone else in your household/company signed up with your card. 2) Look for a signup confirmation email (including spam). 3) If you still don't recognize it, contact our support team before disputing with your bank - we can resolve it faster.

You can cancel at any time from your dashboard (Settings > Subscription > Cancel), or using the cancellation form on this page. Cancelling stops future charges; you can keep using the service until the end of the period already paid.

The plan includes a [DIAS_PRUEBA]-day trial for [PRECIO_PRUEBA]. If you don't cancel before it ends, the monthly subscription of [PRECIO_MENSUAL] activates every 30 days until cancelled. You can see the exact date of your next charge in your dashboard.

Use the "Recover access" link on the login screen to reset your password by email. If you don't receive it, check spam or contact support with the email you signed up with.

Yes. Payments are processed through PCI-DSS certified gateways; TalosVue never stores your full card number or security code (CVV).

If you cancel during the trial period, the monthly subscription will not be charged. For charges already made, contact support within [DIAS_REEMBOLSO] days of the charge and we will review your case per our Terms & Conditions.

Email support@talosvue.com or use the contact form on this page. We reply in English and Spanish, usually within 24 hours.